Terms & Conditions

Please note for the purposes of the Terms and Conditions, ‘CVHR’ refers to ‘Chapman Valley Horse Riding’

Bookings

• Full payment is required at time of booking via credit card, PayPal or Direct Deposit. Bookings will not be guaranteed nor confirmed until payment has been made in full.
• Exceptions:
  — When booking with a voucher, voucher number is required to hold booking.

Changes & Cancellations

• Chapman Valley Horse Riding recommends that you secure Travel Insurance prior to booking in order to cover any emergency cancellations. As we incur costs from the time of booking and may not be able to re-sell your reserved spot at late notice, cancellation charges apply as show below.
• All changes & cancellations must be sent to us in writing (via email) according to the below time restrictions.

Event:	< 48hrs	< 7 days	< 30 days	+ 30 days
Everyday Rides (off-peak)	100%	20%	P/Fees	P/Fees
Everyday Rides (peak)	100%	100%	20%	P/Fees
Special Events	100%	100%	100%	20%
Camping (off-peak)	100%	$40 site rate	P/Fees	P/Fees
Camping (peak)	100%	100%	P/Fees	P/Fees
Accommodation	100%	100%	50%	P/Fees
Gourmet Picnic	100%	100%	P/Fees	P/Fees
Bulk Firewood	100%	100%	P/Fees	P/Fees

Event Definitions:

Everyday Rides: Kid’s Led Rides, 1hr, 2hr, Half Day, Full Day, Private Rides
Peak: School Holidays, Public Holidays, Long Weekends
Off-Peak: All other dates outside Peak times
Special Events: Any Ride that is not offered everyday. This includes Cattle Musters (half, one, two and three day), Multi-Day Rides, Experienced Rides & anything titled “Special Event”
Camping: Bush or Communal Camping
Gourmet Picnic: Optional food package purchases (snacks or lunch), available by special arrangement only.
Bulk Firewood: Bulk Firewood Optional Extra purchases

Cancellation Fee Definitions:

100%: Booking is non refundable and not able to be rescheduled or credited for later use. If referring to camping or a partly paid booking, the full amount will be charged to the Credit Card provided at time of booking.

50%: Changes and cancellations incur a 50% Cancellation Fee of the total booking amount. You may choose to reschedule your booking or take a credit voucher to be redeemed at a later date.
20%: Changes and cancellations incur a 20% Cancellation Fee. You may choose to reschedule your booking or take a credit voucher to be redeemed at a later date.
P/Fees: Changes and cancellations incur a 3% Processing Fee. You may choose to reschedule your booking or take a credit voucher to be redeemed at a later date. We are charged this fee by our Payment Gateway when we take a booking and they are not refunded to us if we refund your payment, so is therefore applicable to all refunds.
$40 site rate: Base rate of $40 per night for the site non-refundable. Additional people can be credited or refunded (subject to 3% processing fee).

• Refunds will be processed in 5-7 working days by the same method of original payment.
• The above cancellation terms apply to new bookings, Gift Vouchers and Credits.
• Bookings can be rescheduled by the guest a maximum of 3 times. After this, no refunds, credits or further rescheduling will be given.
• Bookings made within the cancellation period are still subject to the above mentioned cancellation policy.
• Bookings may be transferred to another person of suitable riding ability for the ride in question, with no penalties so long as CVHR is notified more than 48hours prior to commencement of ride, and no changes are made to ride numbers or the booking date and time.
• Picnics are non-refundable nor transferable within 7 days prior to the booking. This is to cover for the food cost as we purchase the ingredients ahead of time.
• Bulk Firewood purchases are non-refundable if cancelled within 7 days as they may have already been delivered to your campsite.

Cancellations made by Chapman Valley:

• Any rider found in breach of our Terms and Conditions, including but not limited to weight limit, suitable clothing or other, may face refusal to participate and will not be granted a refund, credit or rescheduling.
• CVHR reserves the right to cancel a ride for any reason, including but not limited to weather conditions, safety, security, or minimum numbers not being achieved (2ppl required). In this event bookings can be rescheduled or refunded in the form of a gift voucher.
• In the event that CVHR must cancel a ride (including but not limited to weather), you will receive an email and/or text message. Although we will endeavor to receive confirmation from you, it is ultimately the rider’s responsibility to make other contact arrangements if you’re unable to receive emails and/or texts in the period leading up to your ride departure.
• In the event Chapman Valley needs to cancel due to poor weather conditions, the 3% Processing Fee may still apply to refunds. No penalties will be applied to the credited amount.
• Rides require a minimum of 2 people for a ride to depart. Please keep this in mind if booking for 1 person.

Ride Rules

• Weight limit for all rides 90kgs. All riders will be weighed before their ride to ensure the welfare and safety of our horses. Any rider found to be over 90kgs, fully dressed may face refusal to participate. Refunds will NOT be given to those found to be over the weight limit.
• Rides will depart at the designated ‘departure’ time. We cannot wait for late arrivals, and require you to arrive a minimum of 30 minutes prior to your ride. If you arrive late no refunds will be given. This is to cover costs of employing extra staff and wasted time.
• CVHR reserves the right to refuse entry to the property or access to our horses at any time for any reason we see fit.
• Participants must wear enclosed shoes with a small heel and smooth sole, and long (full length) pants for their ride.
• Should the instructors feel riders are acting in an unsafe manner, or if riders fail to listen to instructions, CVHR has the right to end the ride immediately. CVHR instructors have the authority to remove said rider(s) from their horse.
• All riders must stay behind the lead guide at all times.
• Instructors are here to help and make your ride safe and enjoyable. Riders must listen to all directions given by instructors.
• Instructors are the only ones permitted to open and close gates during trail rides.
• CVHR will designate a horse to each rider – horses are selected based on riders’ height, weight, and experience level. We know you’ll have lots of fun regardless of which horse you ride!
• Approach horses in a safe and respectful manner.
• Running, yelling, screaming, etc. around horses is not permitted. Please do not approach horses from behind.
• Anyone who participates in activities with us permits us to add their e-mail to a mailing list for monthly electronic newsletters and/or advertising purposes.
• All riders must wear a helmet – no helmet, no ride. We supply helmets for all riders, or you’re welcome to bring your own so long as it abides by our Accepted Helmets Policy. We reserve the right to refuse any helmet, under any circumstances, even if they abide by the above Policy.
• Pregnancy: We understand that whether or not to ride whilst pregnant is a controversial topic and is up to each individual mother to decide, however Chapman Valley does not permit women who are pregnant to ride due to the risk of falling that comes with riding horses. If you find out that you’re pregnant after booking a ride, please contact us to discuss.

Camping & Accommodation

• Cancellations or changes to bookings must be made 48 hours* in advance of booking start date, or Cancellation Fees will apply (see above table).
• *Any changes to bookings for long weekends or public holidays must be made at least seven (7) days in advance, or Cancellation Fees will apply (see above table).
• By making a booking, you agree to these conditions and acknowledge that refunds will not be given for late cancellations or no-shows, and/or do permit CVHR to charge credit cards for the balance of the campsite reservation.
• By making a campsite booking, you agree to our Camping Rules.
• Visitors found to have caused damaged to the property, including but not limited to rubbish/toilet waste left behind, damage to equipment or damage to campgrounds/accommodation and property will be charged an additional fee to their credit card of an amount deemed fair and reasonable by Chapman Valley to compensate cleaning costs, repair of property and/or loss of income from damaged property.
• Payment must be settled prior to arrival for all parties on entry of the property.
• NO excessively loud music. Quiet Time after 10 PM (keep your voices down), turn off the music (or use a headset) and generators.
• At least one representative from each vehicle must sign the waiver sheet on entry of the property. This representative must also relay the risks of camping in Australian Bushland to the rest of their camping party.
• Cancellations and/or changes to bookings must be done via email.

Experienced Rides

Those found to be participating in our specially labelled “Experienced Rides” and not capable of a safe and controlled trot and canter will be returned back to home base -with no refund. This is for your own safety and the enjoyment of the other guests on the ride. The instructor’s decision is final.

Gift Certificates

The balance of the voucher may be used towards any ride or camping booking at Chapman Valley, even if it’s not the ride specified by the gift giver.
Bookings must be made online at www.chapmanvalleyhorseriding.com/book using the code in the certificate email.
Gift Certificates are valid for 3 years from the purchase date. Any unused portion of the voucher will not be refunded or attributed to any bookings (the voucher will automatically expire and not be redeemable).
Gift Certificates cannot be extended, redeemed for cash, returned for a refund, have their balances consolidated to a new voucher or be replaced after expiry.
If your booking exceeds the value of the gift voucher, balance must be paid by debit or credit card via the online booking system.
If a booking made with a Gift Certificate is cancelled for any reason, the amount of the booking paid with the voucher will be charged back to the original Gift Certificate and the expiry date will remain unchanged.

Payment Plans

Payment plans may be offered for multi-day events, at Chapman Valley’s discretion. Please download our Payment Plan Info Pack, and email us to discuss.

Pets

We’re pet-friendly! However, to ensure the safety, comfort, and wellbeing of our 4-legged guests, we’ve set a few standard Terms and Conditions for those who wish to bring their pets to our property.

Remember, Chapman Valley is a remote area where there is likely to be potential dangers such as barbed wire, bushes, wildlife, water hazards, etc.

• Whilst the property is dog friendly, dogs are not permitted inside the Drover’s Quarters building (accommodation). Fees apply for cleaning & repairs if it’s found that a dog has been inside.
• You are responsible for your pet’s safety. Chapman Valley will not be liable for injury to (or death of) your animal due during your stay. By booking with us, you recognize and accept this responsibility.
• Dogs must stay contained within your campsite area. Please do not let your pets wander out of sight, or allow them to approach other campers.
• Have them on a leash when staying at the shared communal area, or visiting the amenities/office/home base area
• Do not let them approach cows/horse rides passing by your campsite.
• Pet owners should clean up their pet’s waste in a sealed plastic bag and take it out of the property (there are no bins on-site). Alternatively, dig a hole at least 30cm (12 inches) deep and bury waste (but not plastic bags) under the soil to encourage decomposition – make sure this is done far away from the campsite.
• For health and safety reasons, pets must not be washed or cleaned inside the amenities block.
• Pet owners are personally liable and will be held accountable for any/all personal injuries and/or property damage, landowner assets, or losses in relation to any actions caused by or because of their pets (this includes wildlife and livestock on the property).
• The pet owner agrees that Chapman Valley reserves the right to evict any guests whose pet is deemed noisy, disruptive, and aggressive or is the subject of a complaint/s from other guests. 

Please contact us if you have any further questions.